Downtime damages your image
If you expose services online, downtime for those services can harm you in several ways:
- it can generate a net loss of revenue (for example, when the service is an e-commerce store)
- it can damage your company's image
- it can lead you to pay penalties to your customers if you are contractually bound to meet SLAs (Service Level Agreements)
Reduce it
You can reduce downtime in several ways, for example:
- by detecting it faster
- by alerting the right people, at the right time, in the right way
- by capitalizing on production incidents