One organization, several teams
An Organization can be divided into several Teams. A team generally brings together the members of the organization who work on the same functional or technical scope. For example, you might have a System Administrators team and a separate Application Maintenance team.
Note: A user can belong to several teams.
At any given time, at most one team member is considered on-call for their team. When an incident is raised, this is the member who will be notified (according to their notification strategies).
On-call schedule
Defining who is on-call is done by configuring the on-call schedule. This is specific to each team and lets you in particular:
- define the on-call periodicity, i.e. the duration of an on-call shift (or how often it changes): it can be daily, weekly, or monthly.
- optionally split the rotation period into sub-periods of arbitrary duration: for example, you could have a weekly rotation split into 2 sub-periods of 5 days (for weekdays) and 2 days (for the weekend).
- define the rotation order of the on-call team members
- declare one-off on-call shifts in one click
- get a time-based overview (in calendar form) of the upcoming on-call schedule